员工数字素养对团队数字创新能力的跨层次影响机制

张羽琦，楚世通

（兰州理工大学 经济管理学院，甘肃 兰州 730050）

摘要：在数字化转型背景下，企业如何运用数字技术塑造团队数字创新能力已引起广泛关注。本文以两阶段配对的728份问卷为样本，先后对599名员工和129名团队领导者进行实证研究，基于资源保存理论，探究员工数字素养对团队数字创新能力的跨层次影响机制。研究表明，员工数字素养通过员工间知识转移和团队交互记忆系统促进团队数字创新能力的提升，且员工知识转移和团队交互记忆系统间存在链式中介作用，促进员工数字素养对团队数字创新能力的影响；高水平的员工数字化转型开放性不仅会加强员工数字素养通过员工知识转移和团队交互记忆系统对团队数字创新能力的传导作用，还会加强员工知识转移和团队交互记忆系统在员工数字素养与团队数字创新能力之间的链式中介作用。

基金项目：甘肃省研究生教育科技创新项目“新生代员工视角下的心理所有权对员工参与的影响研究”（2025CXZX581）

关键词：数字素养；知识转移；交互记忆系统；数字创新能力；资源保存

作者简介：张羽琦，兰州理工大学经济管理学院副教授，通信作者；楚世通，兰州理工大学经济管理学院硕士研究生。

引用格式：张羽琦,楚世通.员工数字素养对团队数字创新能力的跨层次影响机制[J].首都经济贸易大学学报,2026,28(3):116-130.

Mechanism of Employee Digital Literacy on Team Digital Innovation Capability Cross-Level Influence

ZHANG Yuqi, CHU Shitong

（Lanzhou University of Technology, Lanzhou 730050）

Abstract: Digital literacy refers to the essential personal competence for employees to integrate into the digital era, including the abilities of information acquisition, meaning construction, and application of these digital capabilities in work. Existing studies mostly focus on the organizational perspective to explore digital literacy's impact on organizational digital development,while research on the enhancement mechanism of individual employees' digital literacy on team digital innovation capability remains limited. Based on the conservation of resources theory, this study explores the cross-level mechanism of how employee digital literacy affects team digital innovation capability through two knowledge resource interaction paths: employee knowledge transfer and team transactive memory system. Additionally, this study examines the boundary role of employees' openness to digital transformation.

This study selected employees from regions including Shanghai,Beijing, and Zhejiang as research subjects, with samples covering industries highly relevant to digital transformation, such as technological innovation and high-end equipment manufacturing. A total of 131 team leaders and 623 employees from 131 work teams were recruited. In the first round of the survey, employees were contacted through managers of each participating team to fill in demographic questions and measurement items for employee digital literacy, employee knowledge transfer, team transactive memory system, and employees' openness to digital transformation, and a total of 599 valid samples were collected. Three months later, leaders of each participating team filled in the measurement items for team digital innovation capability, and 129 valid questionnaires were collected. Finally, data from the two time periods were matched and invalid samples were excluded.

Data analysis shows that employee digital literacy has a positive impact on team digital innovation capability. It exerts a positive impact on team digital innovation capability through employee knowledge transfer and the team transactive memory system. There is a positive chain mediating effect of employee digital literacy on team digital innovation capability via both employee knowledge transfer and team transactive memory system. Employees' openness to digital transformation positively moderates the mediating roles of employee knowledge transfer and team transactive memory system, as well as the chain mediating effect between them.

The results clarify the enhancement mechanism and internal logic of individual digital literacy on team-level digital innovation capability. Full consideration is given to knowledge enhancement mechanisms at different levels and the role of employees' digital transformation attitudes in the relationship between employee digital literacy and team digital innovation capability, enriching research on team digital innovation capability from a cross-level perspective. Meanwhile, it provides practical insights for enterprises to improve a long-term mechanism of "investing in people", facilitating the transformation of "human resources" into sustainable and value-adding "human capital", thereby enhancing teams' digital innovation capabilities.

Keywords: digital literacy; knowledge transfer; transactive memory systems; digital innovation capability; conservation of resources

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